Discover Cannes destination

Labels & Charters

RSQSE AND ISO POLICIES RSQSE

Based on a policy of quality, safety and sustainable development, the Palais des Festivals et des Congrès together with Tourist Office are rationalising their distinct offerings.

This policy is one of the major axes of their strategy. Its aim is the complete satisfaction of customers and partners, the protection of the natural environment, and the health and safety of personnel.

On 22 December 2009, our commitment enabled us to obtain the triple certification, ISO 9001 - ISO 14001 - OHSAS 18001

A world first. After becoming the first European conference centre to receive the triple certification of Quality, Health and Safety and Environment, Cannes Palais des Festivals et des Congrès continues its commitment through ISO 26000 which deals with Corporate Social Responsibility, thereby confirming the level of excellence to be reached.

 Logo VeritasLogo Veritas

Labels & Charters

 

Tourist Office 

enewal of the Tourist Office in category 1.

According to the classification grid for tourism offices in France by the Ministry of Tourism, the office has just obtained the renewal of its classification in category 1 in 2019.

The first category (the highest in the range) must meet a series of criteria which concern the general organization of the structure, the signage, the opening times, spoken languages , the quality of the documentation, the existence a website or a reservation center, the sale of packaged products and of course the tools and services related to new technologies.

The ranking guarantees the quality of the reception of the services offered to its visitors. The total satisfaction of the customers, such is the stated objective of Cannes Tourist Office.
 

Download the Cannes Tourist Office Quality Charter

 

Tourism & Disability Logo Tourism & HandicapLogo Tourisme & Handicap

In order to provide the most comfortable conditions for clients with a disability, the Tourist Office team takes pleasure in offering a personalised welcome.

Cannes Tourist Office has national “Tourism and Disability” certification for four types of handicap:

* Motor disability

Office de Tourisme Cannes 

Automatic opening doors
A reception desk with two low tables suitable for wheelchair users
City maps for visits suitable for wheelchairs
Wheelchair loan for a half or full day
* Mental disability
Signs suitable for mentally disabled people to help them find their way around the Tourist Office
* Visual disability
Documents on Cannes available in Braille or Arial 16 point
A magnifying glass available on request
Hearing disability
A hearing loop that amplifies the voices of the staff

Download the charter & map


Quality Service Charter "Only Cannes" only cannes

To contribute to the excellence of the destination and in collaboration with the City, the Palais des Festivals implemented the Quality Charter « Only Cannes ». This charter includes the main actors in Cannes Tourism, namely hotels, restaurants, beaches and taxis, as well as shops, car parks and real estate agencies.

Through its members, the charter « Only Cannes » aims to guarantee a high level of service.


Information (PDF list of the members)  / download the charter

 

French Riviera Cruise Club (FRCC) FRCC

Cannes, the port of call with an exceptional place in the heart of the city centre, has the special facilities to be able to receive boats of any sizes.

In 2015, Cannes welcomed 152 stopovers and 320,398 passengers.

The Cannes Tourist Office is one of the founder members of the French Riviera Cruise Club. Alongside its partners, it participates in the promotion of the cruise market, and cruise passengers are welcomed by our team at every stopover. Guided tours of the city are offered to the passengers through an on-foot guide published in six languages.

Visit the FRCC official website

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Cannes is yours
Charte only Cannes
Charte only Cannes

Only Cannes brand for establishments belonging to our quality and reliability charter, trust it to guide you; it will guarantee a warm welcome and a higher level of service at the right price. You can trust us and the list of addresses published by the Tourist Information Office will open up the best of Cannes to you.